Cookie and Privacy Policy

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use analytical/performance cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can also block or delete cookies if they are already stored on your computer. If you would like to know more about these steps, please use the “Help”-feature in your browser.

Please note that rejecting the use of cookies, blocking or deleting them may affect your online experience and prevent you from fully using this website.

Privacy Policy

This website is operated by Marshview. Marshview takes data protection very seriously and implements appropriate technical and organisational measures in order to meet the requirements of the EU General Data Protection Regulation (GDPR).

This Privacy Policy describes how we, as data controllers, process your personal data (data), whether in your use of our website, services or otherwise in our interactions with you.

This Privacy Policy applies where:

  • you use our website for personal or professional purposes;
  • you are a resident or a connected person of a resident of one of our care homes (including prospective residents); or
  • we are processing your data because of your position as an employee at, or other connection to, Marshview company or an organisation with which Marshview is connected.

1. What data we process

  • In the course of your visit on this website the following data is being collected:
    • the date and time of accessing a page on our website;
    • information about the device you are using (e.g. type of device, web browser, operating system and IP address)
    • your name, email address, phone number and enquiry details (if provided to us via the contact form or mailing list options on our website) and or certain cookies (see our Cookie Policy) which may be personal data if we have collected other data from you.
  • There is no obligation to disclose the information we ask you to provide on our website. However, you may not be able to use all the features of the website, if you choose not to disclose your information.
  • If you are a resident of our care home (including prospective residents), we will collect the following information and may store it on our online systems:
    • your name, email address, phone number, date of birth;
    • health data;
    • relationship information (by virtue of you providing their contact details to us);
    • identity check information, such as copies of your ID card, passport, national insurance number, tax number, employment details and nationality;
    • other contact details, such as your postal address;
    • information about your identity, such as your name, date of birth, personal characteristics, your marital status, gender, physical or personal characteristics, academic details and your family;
    • Financial information including bank account information to enable payment of services; and
    • connectivity data as set out above.
  • If you are a connected person of a resident of our care home, we may collect your:
    • your name, email address, phone number and postal address.
  • If we engage with you in your capacity as an employee or consultant or candidate, we may also collect the following information, whether from you directly or from a third party:
    • identity check information, such as copies of your ID card, passport, national insurance number, tax number, employment details and nationality;
    • other contact details, such as your postal address;
    • information about your identity, such as your name, date of birth, personal characteristics, your marital status, gender, physical or personal characteristics, academic details and your family;
    • Financial information including bank account information; and
    • connectivity data as set out above.
  • In certain cases, we may process what is called special category personal data by virtue of our relationship with you, including in particular as part of identity checks or if you are a care home resident or during the course of your employment by us. This may include information on your health or biometric data, ethnic origin, or information about criminal convictions and infringement of any law, codes or regulations. Some of this data may also reveal information about your sex life or sexual orientation, philosophical or
    religious beliefs, although we do not deliberately collect that information. We do not collect, process or retain data which we do not need to use as part of our business. More information on our grounds for processing is set out below.

2. Purposes of the processing and legal basis

When you use our website, we process your data for the following purposes:

  • To improve customer service
    Information you provide helps us to respond to your customer service requests and support needs more efficiently.
  • To personalise user experience
    We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
  • To improve our site
    We may use feedback you provide to improve our products and services.
  • To send periodic emails
    We may use the email address provided to respond to inquiries, questions, and/or other requests, or for sending you our newsletter and marketing where we are legally permitted to do so.
  • We carry out these processes on the basis of our legitimate interest. This is our interest in the success of our business, and the use and analysis of our website to promote the success of our business.
  • Care home residents, employees, consultants and candidates.  If you are a care home resident, a person connected to a care home resident, employee, consultant or candidate, we may use your data in order to : (i) perform a contract with you, or take steps prior to entering into a contract with you, at your request; (ii) comply with our legal obligations (such as our obligations to HMRC, the
    Home Office, or if required by a court of law, such as during legal proceedings); and (iii) satisfy our legitimate interests.
    Our legitimate interests in such processing include our ability to run our business, to keep our records updated, to provide administration and IT services, to ensure network security and to grow our business.
  • The processes which fall under the aforementioned legal bases are:
    • hiring processes, disciplinary regimes, payroll management, incident management, training and evaluation and contract negotiation;
    • activities carried out by us to manage and deliver your care, if applicable, including recording information about your needs, health and care;
  • internal and external commercial communications, including policies such as for security development and compliance, managing stakeholders and media relationships;
  • logistics, due diligence and managing contracts and assets; and
  • security measures such as anti-fraud, anti-money laundering, loss prevention and physical security over assets, security and technical support services.
  • Where we use data in marketing communications, this will only be first and last name.

Special category data
If we have access to your special category personal data we will use this only: (i) as is necessary for us to carry out our responsibilities in the field of employment and social security and social protection law in so far as we are authorised to do by EU or Member State law or other collective agreement which provides appropriate safeguards; (ii) if
needed to protect an individual’s vital interests in certain circumstances; (iii) if it is manifestly made public by you; (iv) it is needed to establish, exercise or defend legal claims; or (v) as is necessary for preventative or occupational health purposes.

Consent
We will not usually process data on the basis only of your consent. However, if we do, you usually have the right to request that we stop such processing. Please note that if you do make such a request, we may not be able to carry out our part in our relationship with you.

3. Recipients of data

For the purposes mentioned in section 2 above, we may also disclose your data to the following categories of recipients:

  • employees of Marshview or any other group companies;
  • your family or other nominated contacts (if you are a care home resident and only with your consent);
  • external processors of Marshview such as consultants and service providers who act as sub-processors; and
  • authorities (where necessary for legal reasons).

Some of the recipients listed above are seated outside of the EU. However, we only disclose your data:

  • to recipients in countries that provide an adequate level of data protection according to a decision by the European Commission;
  • if we have taken measures to ensure that the recipients provide an adequate level of data protection. For example, in such case, we may use standard contractual data protection clauses approved by the European Commission; or
  • to recipients in the US who are certified according to the EU-US Privacy Shield

Framework approved by the European Commission.
We do not sell, trade, or rent personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined in section 2.

4. Data Retention

We will retain your data only for as long as we need it, whether for our legitimate interest (as identified above), as required by applicable law or legal requirement, to fulfil a contract or perform a service at your request, after which we will take steps to delete your data or hold it in a form that no longer identifies you.

5. Data Security

We have put in place data collection, storage and processing practices and security measures to prevent your data from being lost, used or accessed in a way that isn’t authorised, as well as to prevent it being altered. We also ensure that we don’t disclose your data to third parties unless we have a legal basis to do so, as set out at 2 above.

6. Your rights under the GDPR

You have the right to request from Marshview access to or correction or erasure of your data or restriction of the processing of your data as well as the right to data portability. In addition, you can object to the processing of your data in some circumstances. Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Marshview processing your data, this will not affect any processing which has already lawfully taken place at that time, but may prevent us from performing services for you, if we are unable to do so without your data. We will advise you of that if it is the case when you withdraw your consent.

7. Changes to this privacy policy

Marshview has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Contact details

If you have any comments or questions about this privacy policy or our processing of your data, please contact:

Marshview
77 Marshfoot Lane
Hailsham
BN27 2RB

marshviewcarehome@hotmail.com